Privacy Policy

Introduction

Clutter Cleanout Dumpster Rentals (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our dumpster rental services and receive communications from us.

Information We Collect

We collect the following types of information to provide our services:

• Contact Information: Name, phone number, email address
• Service Address: Street address, city, state, and ZIP code for dumpster delivery and pickup
• Service Details: Dumpster size preferences, scheduling information, and service notes
• Payment Information: Billing details processed securely through our payment provider

How We Use Your Information

Your information is used solely to:

• Schedule and coordinate dumpster deliveries and pickups
• Send service-related SMS notifications (appointment reminders, delivery confirmations, pickup scheduling)
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Improve our services and customer experience

Mobile Information & SMS Communications

We take your mobile privacy seriously. By providing your phone number, you consent to receive service-related text messages from Clutter Cleanout Dumpster Rentals.

Types of messages you may receive:

• Appointment confirmations and reminders
• Delivery and pickup notifications
• Schedule updates and changes
• Invoice and payment notifications

Important Notice:

We do not sell, rent, or share your mobile phone number or any mobile information with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your service activity. Message and data rates may apply. Your carrier’s standard messaging rates apply.

Opting Out of SMS Messages

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Calling our office at (513) 540-4514
• Emailing us with your opt-out request

After opting out, you will receive one final confirmation message. Please note that opting out of SMS may affect our ability to send you important service updates about your scheduled deliveries and pickups.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel who need it to provide our services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for 7 years for business and tax purposes.

Third-Party Services

We use trusted third-party service providers to help operate our business:

• Payment Processing: Secure payment processing through Stripe
• SMS Delivery: Text message delivery through Twilio

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Clutter Cleanout Dumpster Rentals

Phone: (513) 540-4514

Service Area: Greater Cincinnati, OH